❓ Frequently Asked Questions
How do I sell an item?
Click "Sell Item" on the navigation bar, fill in the details (title, price, photos), and submit. Used items are listed immediately (free). Marketplace products go through a quick admin approval (within 24h).
Is Lisboo free to use?
Yes! Browsing and buying is free. Used items and job postings are free. Marketplace sellers pay a 10% commission per successful sale.
How fast is delivery?
If the vendor is online at the time of purchase: 1‑2 hours. If offline: next working day. The exact ETA is shown at checkout.
Can I track my order?
Yes. After your order is assigned to a delivery partner, you will receive a tracking link and can view the live status in your dashboard.
What payment methods are accepted?
We accept credit/debit cards (Stripe) and cash on delivery (COD). Card payments are processed securely.
How do I become a vendor?
Click "Become a Vendor" on the homepage, fill in the registration form, and wait for admin approval. Once approved, you can list products in the marketplace.
What if I receive a damaged item?
Contact support within 48 hours with photos of the damage. We will investigate and issue a refund or replacement.
Is my personal data safe?
Absolutely. We use Firebase security rules to protect data and never share your information with third parties without your consent.
How do I cancel an order?
Orders can only be cancelled within 10 minutes of placement. Go to your order history and click “Cancel”. After that, contact support.